Testimonials and User Reviews

Hello, Bettina.
We were delighted with the apartment. The Emigs were so kind and helpful. The apartment was nice, well-equipped, and it was easy to locate. We have no complaints at all. We would gladly book with the Emig family again. Thank you for helping us.
Kim

Hi Bettina,
↵ ↵Berlin was great, and the appartement as well. The stairs up to the appartment look really bad, with paint falling off the walls. However, getting inside all my expectation was fullfilled.

Regards,
↵Gry Alexandersen

Hi Bettina,
We did have a great trip, thanks. The apartment was very nice, and the Schall family were very helpful. Brita Schall was particularly helpful and accommodating. Thanks again for providing a great service!
Tim

Sorry [Bettina] i didn't get back to you sooner - You know how it is ...after a trip..
Found the apartment ok with the help of friends. As far as comfort goes it was not great for our size famiy - even though we were 2 adults and 2 children the area was far too small.

I should have checked it out more. It was clean and the kitchen and bathroom were fantastic. However the main TV area were too small and I would only recommend it for a couple. We didn't realise (again me maybe not reading..properly the finer print), that all our beds would be in the same room. Terrible for all of us as my husband snores a little and none got any sleep.

Location was fantastic. The owner was great and helpful. We loved Heidelberg and would go again but not stay there and definitely check the apartment out properly. Loved your service and would definitely go through your company again!
thanks so much BETTINA

Great appartment, very clean and nice bathroom which is big with shower and bathtub. We liked our stay there as it is in very quiet surroundings. There was just 5 minutes walking to a supermarket. It is about 15 - 20 minutes walking to the underground which was a bit far but we always walked to the underground but took taxi from there to our location. Great key arrangement.
Thanks from Iceland.

Hi Bettina,
Overall the apartment was well functionally furnished and convenient due to its close proximity (within 50m) to the local bus terminal. The wireless internet availability is also essential to the convenience factor.

The only complaint is the noise that I talked about due to people playing loud music at nights in the restaurant below. And another small note for the water leaking at the base of the shower where it connects to the floor.

Regards,
Ken Lu

Hi Bettina,
Overall the word I would use to describe the apartment is “modest”. All was OK yet nothing outstanding, for good or bad. The landlord was very pleasant and the facility was adequate.

The only comments I would choose to make is regarding some facilities and the television which was very small LCD screen with a German/European channels only and poor quality reception. As an international traveler I would expect CNN, BBC World and other international channels to be available, to keep in touch with the world. Not only that but internet was as well not available.

As you may seek to have international travelers using the facilities more user friendly equipment and facilities like having international plugs available for the electricity and other small things like a local phone, should I require a local contact, like a Taxi etc, would have been wonderful.

Location wise, I would prefer to be closer to town, yet not a major problem.

Overall I would consider your service again next year with a greater deal of scrutiny.
Regards
Hod Pizem

Hi Bettina!
I just returned from Korea a few weeks ago, and still getting into the rhythm here in Korea.

I thoroughly enjoyed our stay at the Tokus apartment. It was clean, comfortable, warm, and quiet. It was in a great location concerning public transportation. However, we rented a car so we didn't use the bus or subway. I'd definitely consider staying there next year.

Regards,
Raymond

Hi Bettina,
It's my last night here in Hamburg and it's been a fantastic experience - great flat, friendly hosts and excellent location. Your customer service help around the contact details was very fast, thanks for such excellent service.

Thanks very much!
Steve

We did have a great trip, thanks!

The apartment was very nice, and the Schall family were very helpful. Brita Schall was particularly helpful and accommodating. Thanks for providing a great service!
Tim